====== [hemmerling] IT Management ======
Related pages:
  *[[itadministration.html|IT Administration]].
  *[[network.html|Network Tools 1/2]].
  *[[trustedsite.html|Operation of a Datacenter as a "Trusted Site"]].
===== Events =====
  *[[http://www.eventbrite.de/o/i-doit-8214664934|Eventbrite "i-doit"]].
    *The commercial "i-doit Anwenderkonferenz" 2015-09-16, 2016-09-15 in Düsseldorf.
      *[[http://www.eventbrite.com/e/we-do-it-die-i-doit-anwenderkonferenz-2015-tickets-17208408814|Eventbrite "WE do IT. Die i-doit Anwenderkonferenz 2015"]], 2015-09-16 in Düsseldorf.
  *The virtual online conference [[http://www.wemarket.events/cisco-engage/|Cisco Engage]], 2019-11-14 - 2019-11-15.

===== itSMF & priSM Certification =====
  *[[http://www.itsmf.com/|itSMF - The IT Service Management Forum International]].
  *[[http://www.itsmf.de/|itSMF - IT Service Management Forum Deutschland e.V. Die Community für IT Service Management]].
    *[[http://www.itsmf.de/news_anzeigen.html?&tx_ttnews[tt_news]=139&cHash=9aba2c21a6b9a3f2fbdb81bd95a39a19|itSMF - IT Service Management Forum Deutschland e.V. "priSM® kommt nach Deutschland ...."]], 2011-06-14.
    *itSMF Hannover.
      *[[http://www.xing.com/net/itsmf_rf_nds|Xing "itSMF - Regionales Forum Niedersachsen"]].
      *[[http://www.xing.com/profile/Peter_Schorn3|XING "Peter Schorn"]], [[http://twitter.com/SchornPeter|Twitter "Peter Schorn"]].
  *[[http://www.theprisminstitute.org/|The priSM Institute]].
===== Service Definition, as presented in 2018 on the CIM Lingen =====
  *Knowledge Management % knowledge concerns:
    -Service catalog(es):
      -Business service catalog => Business & IT services.
      -Technical service catalog => Operstions & infrastructure.
    -Record of operation & of occurencies.
    -Configuration asset management.
    -The knowledge database - Documentation & instructions.
  *A service is defined by its purpose ( "Anwendungszweck" ).

===== Information Technology Infrastructure Library ( ITIL ) =====
==== ITIL Resources ====
  *[[http://www.cmdb.info/|CMDB.info]] - "A Practical Approach to Configuration Management".
  *[[http://itprofessionalsongbook.pbworks.com/|itprofessionalsongbook]].
  *[[http://www.bmcsoftware.com/|BMC Software, Inc.]].
    *[[http://www.cnetdirectintl.com/central/2010/bmc/de/thankyou.htm|BMC Software, Inc. - german whitepapers]].
  *[[http://www.itil-portal.org/|ITIL-Portal]].
    *"Kostenloses ITIL Foundation Bridge Online-Seminar" #.
  *[[http://itilexperience.pbworks.com/|PBworks "ITIL Experience Book]].
    *[[http://itilexperience.pbworks.com/ITIL+-+A++Framework+for+IT+Quality+Management|Rolf Hemmerling "ITIL - A  Framework for IT Quality Management"]], 2009.
    *[[http://itilexperience.pbworks.com/ITIL+-+From+Trainers%27+Goldmine+to+Transparent+Market+-+A+Travel+in+Time#view=page|Rolf Hemmerling "ITIL - From Trainers' Goldmine to Transparent Market - A Travel in Time"]], 2010.
  *[[http://www.techexcel.com/downloads/whitepapers.html|TechExcel, Inc. "Download"]].
    *"ALM Products Whitepapers".
    *"ITSM & CRM Products Whitepapers".
==== ITIL Books ====
  *"ITIL Lite".
    *Book [[http://www.amazon.de/exec/obidos/ASIN/0113312121/hemmerling-21|Malcolm Fry: "ITIL Lite: A Road Map to Implementing Partial or Full ITIL V3"]] ( [[http://www.best-management-practice.com/officialsite.asp?Action=Book&ProductId=9780113312122|Malcolm Fry: "ITIL Lite: A Road Map to Implementing Partial or Full ITIL V3"]] ).
    *Book [[http://www.amazon.de/exec/obidos/ASIN/B00DO96U9O/hemmerling-21|Malcolm Fry: "ITIL Lite - Aligned to the ITIL 2011 editions"]], 2nd.edition, 2012.
    *The accompanying website [[http://www.theitillitebook.com/|The ITIL Lite Book]].

==== Certification "ITIL V3, Foundation" ====
  *Search with search engines for "prometric testcenter <name-of-town>".
  *[[http://www.prometric.com/|Prometric]] - "The leading global provider of comprehensive testing and assessment services".
    *For Test Candidates -> ISEB Certifications -> Europe, Middle East and Africa -> Europe, Middle East and Africa Telephone Numbers -> Germany 0800 1839 708.
    *[[http://securereg3.prometric.com/Welcome.aspx?Culture=de|Prometric "Suchen Sie einen Prüfungsort in Ihrer Nähe, an dem Termine für ein bestimmtes Prüfungsprogramm angeboten werden"]] -> "ISEB".
    *[[http://www.careeracademy.com/index.asp?PageAction=Custom&ID=90|Career Academy.com "The following Sylvan Prometric test centers offer certification exams in Germany"]].
    *[[http://www.damago.de/zertifizierungen/aptc.php|Prometric-Testcenter bei damago]] - Hannover.
      *[[http://www.damago.de/kontakt/standort_hannover.php|damago Hannover]] - Hannover.
    *[[http://www.daa-bw.de/n.php?n_id=2128&host=www.daa-hannover.de|DAA Hannover]] - Hannover.
    *[[http://www.com-training.com/com-trainingscenter/bielefeld/com-trainingscenter/testcenter.html|Com training and services Bielefeld]] - Bielefeld. 
    *[[http://www.acon-akademie.com/|ACON Akademie]], Bielefeld.
  *[[http://www.tuev-sued.de/akademie_de/|TÜV SÜD-Gruppe Akademie]].
    *Certification [[http://www.tuev-sued.de/akademie_de/perzonenzertifizierung/it-pruefungen/pruefungen_nach_itilr_version_3/5616029/2010_5616029_itilr_v3_foundation_apmg_itv3f_2010/5616029-10-0019_-_frankfurt|TÜV SÜD-Gruppe Akademie: "ITIL® V3 Foundation APMG (ITV3F)"]] in Frankfurt - "Voraussetzung: Der Besuch eines ITIL Foundation Seminares bei einem akkreditierten ITIL Trainingsanbieter wird empfohlen, ist aber nicht zwingend.".
==== ITIL V3 Foundation Training ====
  *[[http://www.maxpert.de/|Maxpert AG]] - ITIL V3 Foundation training, also in Hannover. Unique selling proposition "100% Bestehensgarantie".
  *[[http://www.thecampus.de/|the campus GmbH]], Paderborn & Hamburg.
===== Control Objectives for Information and Related Technology ( CobiT ) =====
==== Resources ====
  *[[http://www.isaca.de/index.php?option=com_content&view=article&id=53&Itemid=76|ISACA "COBIT Practitioner - Zertifizierungskonzept"]] -> multiple choice test.
    *"COBIT Basic Practitioner (CBP)".
    *"COBIT Practitioner (CP)".
==== Certification "COBIT Basic Practitioner" & "COBIT Practitioner" ====
  *[[http://www.human-matters.com/|human-matters AG]] - COBIT Training.
  *[[http://www.hud.de/|Hönigsberg & Düvel Datentechnik]], Gifhorn - COBIT Training.
  *[[http://www.apo-akademie.de/|apo-akademie OHG / Niederlassung Hamburg]], Hamburg - COBIT Training.
===== Knowledge-Centered Support ( KCS ) =====
==== Organisation ====
  *[[http://www.serviceinnovation.org/kcs/|Consortium for Service Innovation]].
==== Experts ====
  *[[http://www.pro-accessio.de/|pro accessio GmbH & Co. KG]] - Speech "Agiles Wissensmanagement im Service" ( "Agile knowledge management in service" ) at ^2017-02-09 in Hannover
==== Resources ====
  *I was told by experts: The special idea of KCS is to collect and safe the knowledge during the service process, instead of afterwards.
  *[[http://en.wikipedia.org/wiki/Knowledge-Centered_Support|EN.Wikipedia "Knowledge-Centered Support"]].
===== Standards und Architekturen für E-Government ( SAGA ) =====
  *[[http://www.cio.bund.de/DE/Standards/SAGA/saga_node.html|IT-Beauftragte der Bundesregierung "Standards und Architekturen für E-Government ( SAGA )"]].
===== Datacenter Operating Manual ( "Rechenzentrums-­Betriebshandbuch", "IT-­‐Infrastrukturhandbuch" =====
==== Operating Manual according to BSI or ISO 27001 ====
  *See [[security.html|Security]].

==== Operating Manual ( OperMa ) according to V-Modell XT ====
  *[[http://www.informatik.uni-bremen.de/uniform/gdpa/|Universität Bremen, Studiengang Informatik, FB 3 "GDPA: Graphical Development Process Assistant"]].
    *[[http://www.informatik.uni-bremen.de/uniform/gdpa/vmodel/i-doc.htm|Universität Bremen, Studiengang Informatik, FB 3 "V-Model Official Homepage by IABG. 8 Document Schemas: Overview"]] - "Operator Manual ( OperMa ) - Betriebshandbuch ( BetrHb ).
      *[[http://www.informatik.uni-bremen.de/uniform/gdpa/vmodel_d/d-operma.htm|Universität Bremen, Studiengang Informatik, FB 3 "V-Model Official Homepage by IABG. 8.2.10.3 Informationen zum Betriebshandbuch (BetrHb)"]].
==== Literature ====
  *Book [[http://www.amazon.de/exec/obidos/ASIN/3446437800/hemmerling-21|Manuela Reiss, Georg Reiss "Praxisbuch IT-Dokumentation. Betriebshandbuch, Systemdokumentation und Notfallhandbuch im Griff"]]. According to experts, the book's quality and practical use increased very much from 1.st to 2.nd to 3rd. edition :-). So get the 3rd. edition!
==== Resources ====
  *[[http://www.apo-circle.de/beratungsprodukte.html|apo-circle Unternehmensberater. Dr. Klemme und Straehler-Pohl Partnerschaftsgesellschaft "Beratungsprodukte"]] - "RZ-Betriebshandbuch (geeignet für BSI- oder ISO 27001-Zertifizierung)" ( PDF ).
    *[[http://www.apo-circle.de/pdf/betriebshandbuch.pdf|Betriebshandbuch in BSI-Standardausführung]] ( PDF ) - Short description of the contents of an datacenter operating manual.
  *[[http://de.wikipedia.org/wiki/Betriebshandbuch|DE.Wikipedia "Betriebshandbuch"]] - "'IT-Betriebshandbuch' in der IT. Es gab hierzu eine Definition im V-Modell: BetrHb. Diese ist in der aktuellen Version nicht mehr enthalten, so dass es keine verbindliche Definition dazu gibt".


===== IT Management Software =====
  *See [[network.html|Network Tools]].
  *See [[cms.html|Content Management Systems ( CMS )]].
  *The commercial IT architecture management and service management tool [[http://www.boc-group.com/de/produkte/adoit/|BOC AG "ADOit"]] for WinXP.
    *The free IT architecture management and service management tool [[http://www.adoit-community.com/|BOC AG "ADOit:CE - The free EA tool"]], [[http://www.adoit-community.com/download-confirm/|BOC AG "ADOit:CE - The free EA tool", Download]] for WinXP.
    *[[http://www.adoit-community.com/ea-poster-2/|BOC AG "EA Poster"]] ( PDF ).
  *The OpenSource "CMDBuild" by "Tecnoteca srl":
    *[[http://www.youtube.com/tecnotecatv|YouTube "tecnotecatv"]].
    *[[http://www.issuu.com/tecnoteca|issuu "Tecnoteca srl"]] - Manuals.
      *English CMDBuild Workflow Manual: "With the 2.0 release we revised the workflow system,... In order to simplify the writing we decided to provide a different definition modality of the automatic activities, supporting the scriptwriting and excluding the use of 'tools', available in the previoius version of CMDBuild. **The scripts can be written in the BeanShell, Groovy or Javascript language** and can use API functions provided for the definition of automatisms (manipulation of process variables, card creation and relations in CMDB, e-mail sending, report creation, etc).
    *[[http://play.google.com/store/apps/developer?id=Tecnoteca+srl|Googleplay "Tecnoteca srl"]].
    *[[http://www.tecnoteca.com/en/cmdbuild/supporto/formazione/module-e|Tecnoteca srl "Module E"]].
      *Features of CMDBuild:
        *Native SOAP web service
        *Native REST web service
     *I was told by experts, that "CMDBuild" and "openMAINT" are just compatible with the PostgreSQL database :-( ( and not with MySQL, Microsoft SQL Server,..), as the application makes use of inheritance of table properties :-(
     *The OpenSource CMDB [[http://www.cmdbuild.org/|Tecnoteca srl "CMDBuild"]], [[http://cmdbuild.sourceforge.net/|SourceForge "CMDBuild - CMDB for IT Asset Management"]], [[http://www.sourceforge.net/projects/cmdbuild/|SourceForge "CMDBuild - CMDB for IT Asset Management"]].
     *[[http://www.cmdbuild.org/en/prodotti/cmdbuild-mobile|Tecnoteca  srl "CMDBuild MOBILE"]].
       *[[http://play.google.com/store/apps/details?id=org.cmdbuild.cmdbuildmobile.v1|Google Play "CMDBuildMobile v1"]].
       *[[http://play.google.com/store/apps/details?id=org.cmdbuild.cmdbuildmobile.v2|Google Play "CMDBuildMobile v2"]].
     *[[http://www.tecnoteca.tv/cmdbuild/|Tecnoteca.tv "CMDBuild"]] - Free training videos.
       *[[http://www.slideshare.net/cmdbuild|SlideShare "CMDBuild org"]].
       *[[http://plus.google.com/+cmdbuild/|Google+ "CMDBuild"]].
       *[[http://www.twitter.com/cmdbuild|Twitter "CMDBuild, @cmdbuild"]].
       *[[http://help.ubuntu.com/community/CMDBuild|Ubuntu Documentation, Ubuntu Community Help Wiki "CMDBuild"]].
       *[[http://en.wikipedia.org/wiki/Cmdbuild|EN.Wikipedia "Cmdbuild"]].
    *[[http://www.openmaint.org/|Tecnoteca srl "openMAINT"]], [[http://openmaint.sourceforge.net/|SourceForge "openMAINT"]], [[http://www.sourceforge.net/projects/openmaint/|SourceForge "openMAINT]] - "Open source solution for the Property & Facility Management".
       *[[http://www.openmaint.org/en/project/mobile|Tecnoteca  srl "openMAINT MOBILE"]].
         *[[http://play.google.com/store/apps/details?id=org.openmaint.openmaintmobile.v2|Google Play "openMAINT v2"]].
       *[[http://www.twitter.com/openmaint_org|Twitter "openMAINT, @openmaint_org"]].
     *"Together XPDL and BPMN Workflow Server".
       *[[http://web.archive.org/web/*/http://www.enhydra.org/|Archive.org "Enhydra Shark"]] ( - 2011-02-11 ).
       *[[http://www.together.at/|Together Teamsolutions Co., Ltd. "Together - Professional Open Source"]].
         *[[http://www.together.at/prod/workflow/twe|Together Teamsolutions Co., Ltd. ( together.at ) "Together XPDL and BPMN Workflow Server"]] - "also known as Enhydra Shark".
         *Code download:
           *[[http://jawe.sourceforge.net/|SourceForge "JaWE - Java Workflow Editor"]], [[http://www.sourceforge.net/projects/jawe/|SourceForge "JaWE - Java Workflow Editor"]] - outdated.
           *[[http://sharkwf.sourceforge.net/|SourceForge "Shark - Java Open Source XPDL Workflow"]], [[http://www.sourceforge.net/projects/sharkwf/|SourceForge "Shark - Java Open Source XPDL Workflow"]] - outdated.
           *[[http://www.together.at/download|Together Teamsolutions Co., Ltd. "Downloads"]] - Current downloads, select "Products GPL/TSL".
         *Blog [[http://kickingtech.wordpress.com/|Kicking Tech]].
           *[[http://kickingtech.wordpress.com/tag/cmdbuild/|Kicking Tech - Articles tagged with "CMDBUILD"]].
             *[[http://kickingtech.wordpress.com/2014/12/30/installing-shark-workflow-tws-for-cmdbuild/|Kicking Tech "Installing Shark Workflow (TWS) for CMDBuild"]].
         *Reference customer [[http://www.workflow.at/|Workflow EDV GmbH]].
         *I was told by experts, that "Shark" is compatible with several databases :-):
       *[[http://www.cmdbuild.it/forum/forum-in-english/313005943|CMDBuild Forum "Forum for developers (English language)", Thread "Using CMDBuild1.5 with shark"]].
   *The OpenSource CMDB [[http://www.i-doit.org/|synetics Gesellschaft für Systemintegration mbH "i-doit - Open Source IT Documentation and CMDB"]] in PHP.
     *The commercial CMDB [[http://www.i-doit.com/|synetics Gesellschaft für Systemintegration mbH "i-doit pro - IT Documentation and CMDB"]] by [[http://www.i-doit.com/|synetics Gesellschaft für Systemintegration mbH]] - "OpenSource CMDB", "IT-Dokumentation mit System", "Die Erfassung und technische Dokumentation aller eingesetzten IT-Komponenten steht bei einer Lösung für die IT-Dokumentation natürlich im Vordergrund. 
     *I was told by experts about the additional important useful features of the commercial version:
      *You may create own classes - a "must-have" as you are limited to the given scheme with the free OpenSource edition.
      *You may administre several mandators ( [[http://en.wikipedia.org/wiki/Multitenancy|EN.Wikipedia "Multitenancy"]], [[http://de.wikipedia.org/wiki/Mandantenf%C3%A4higkeit|EN.Wikipedia "Mandantenfähigkeit"]] ).
  *The OpenSource CMDB [[http://www.combodo.com/|iTop]], [[http://itop.sourceforge.net/|SourceForge "top - ITSM & CMDB OpenSource"]]., [[http://www.sourceforge.net/projects/itop/|SourceForge "top - ITSM & CMDB OpenSource"]].
  *The commercial [[http://www.frontrange.com/|FrontRange Solutions USA Inc. "FrontRange ITSM Software"]].
===== Forums, Newsgroups, Communities =====
  *Blog [[http://community.ca.com/blogs/|Blogs - CA Community]].
  *[[http://www.crmmanager.de/|CRMmanager.de - Das Customer Relationship Management Portal]].
    *[[http://www.crmmanager.de/community/forum/1.html|CRMmanager.de - Expertenforum]].
  *[[http://www.ingenieur.de/networks/groups/ITSM-ITServiceManagement/index|ingenieur.de "ITSM - IT Service Management, IT Infrastructure Library ( ITIL ), ISO 27001  & Control Objectives for Information and Related Technology ( COBIT )"]].
  *[[http://www.internet.com/|internet.com]] - "The Network for Technology Professionals".
    *[[http://www.devx.com/ebook|DevX.com / internet.com eBook Library for Technology Professionals]] - "Your Source for IT, Developer, and Technical eBooks".
  *[[http://www.itbusinessedge.com/|ITBusinessEdge]].
  *[[http://community.techexcel.com/|TechExcel Community]].
  *[[http://www.xing.com/net/pri50bceax/itkoepfe/|XING "IT-Koepfe"]].
===== Technological IT Business Resources =====
  *"Topological Query Lnguage" (TQL).
    *[[http://www.google.de/search?q=%22topological+query+language%22|Google "'topological query language'"]].
  *"CIM data model".
    *[[http://www.google.de/search?q=%22CIM+data+model%22|Google "'CIM data model'"]].
===== IT Business Portals, Online-Magazines, Resources =====
  *[[http://www.businessportal.de/|Business & IT]] - "Die Zeitschrift für den erfolgreichen Geschäftsmann - Business, IT, Wirtschaft, News, Recht, Unternehmen".
  *[[http://www.tradepub.com/|Netline "Free Trade Magazine Subscriptions & Technical Document Downloads"]].
  *[[http://www.itmittelstand.de/|IT-MITTTELSTAND]].
===== IT Events =====
  *[[http://www.wi.hs-wismar.de/~cleve/wiwita.html|WIWITA - Wismarer Wirtschaftsinformatik-Tage]].
  *[[http://www.fcs-consulting.de/|FCS Consulting GmbH]].
    *The commercial online service [[http://www.toolxpert.de/|FCS Consulting GmbH "ToolXpert"]].
===== Resources =====
  *Blog [[http://blog.itil.org/|ITIL-Blog zu ITIL, ISO 20000 & COBIT]] & [[http://www.facebook.com/Glenfis.AG|Facebook "Glenfis.AG"]] by [[http://www.glenfis.ch/de/|Glenfis AG]].
  *[[http://en.wikipedia.org/wiki/Security_information_and_event_management|EN.Wikipedia "Security information and event management"]] ( SIEM ) = Security information management ( SIM ) + security event manager ( SEM ).
===== Forums, Newsgroups =====
  *[[http://www.cmdbuild.org/en/supporto/forum|CMDBuild Forum]] in italian language.
    *[[http://www.cmdbuild.org/forum/forum-in-english|CMDBuild Forum "Forum for developers (English language)"]].
  *LinkedIn:
    *[[http://www.linkedin.com/groups?gid=4677510|LinkedIn "ADOit - Enterprise Architecture Community"]].
    *[[http://www.linkedin.com/groups/CMDBuild-network-1929617|LinkedIn "CMDBuild network"]], [[http://www.linkedin.com/grp/home?gid=5190877|LinkedIn "openMAINT network"]].
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