[hemmerling] Service Level Agreements ( SLA ), Customer Charter

[hemmerling] Service Level Agreements ( SLA ), Customer Charter

Related page:

SLA Examples

InterWord "Service Level Agreement (SLA)".

Customer Charter

Resources

Acceptance tests:
- Factory Acceptance Test ( FAT ) → SIEMENS AG "Typischer Verlauf eines FAT" ( PDF ).
- EN.Wikipedia "Acceptance testing", DE.Wikipedia "Site Acceptance Test" ( SAT ).
DE.Wikipedia "Arbeitstag".
DE.Wikipedia "Werktag".
DE.Wikipedia "Service-Level-Agreement" ( Dienstgütevereinbarung (DGV) ) → “Kundencharta ( Qualitäts- und Leistungsversprechen )”.
DE.Wikipedia "Servicegarantie".
EN.Wikipedia "Best-effort delivery", DE.Wikipedia "Best Effort".
EN.Wikipedia "Maintenance, repair, and operations", DE.Wikipedia "Wartung".
EN.Wikipedia "Software maintenance", DE.Wikipedia "Softwarewartung".

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