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[hemmerling] Service Level Agreements ( SLA ), Customer Charter

[hemmerling] Service Level Agreements ( SLA ), Customer Charter

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SLA Examples

InterWord "Service Level Agreement (SLA)".

Customer Charter

Resources

Acceptance tests:
- Factory Acceptance Test ( FAT ) → SIEMENS AG "Typischer Verlauf eines FAT" ( PDF ).
- EN.Wikipedia "Acceptance testing", DE.Wikipedia "Site Acceptance Test" ( SAT ).
DE.Wikipedia "Arbeitstag".
DE.Wikipedia "Werktag".
DE.Wikipedia "Service-Level-Agreement" ( Dienstgütevereinbarung (DGV) ) → “Kundencharta ( Qualitäts- und Leistungsversprechen )”.
DE.Wikipedia "Servicegarantie".
EN.Wikipedia "Best-effort delivery", DE.Wikipedia "Best Effort".
EN.Wikipedia "Maintenance, repair, and operations", DE.Wikipedia "Wartung".
EN.Wikipedia "Software maintenance", DE.Wikipedia "Softwarewartung".

quality management, quality, management, service level agreement, service, level, agreement, customer charter, customer charta, customer, charter, charta

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en/sla.html.txt · Last modified: 2025/01/15 19:56 (external edit) · []