[hemmerling] IT Management

Events

itSMF & priSM Certification

Service Definition, as presented in 2018 on the CIM Lingen

  • Knowledge Management % knowledge concerns:
    1. Service catalog(es):
      1. Business service catalog ⇒ Business & IT services.
      2. Technical service catalog ⇒ Operstions & infrastructure.
    2. Record of operation & of occurencies.
    3. Configuration asset management.
    4. The knowledge database - Documentation & instructions.
  • A service is defined by its purpose ( “Anwendungszweck” ).

Information Technology Infrastructure Library ( ITIL )

ITIL Resources

ITIL Books

Certification "ITIL V3, Foundation"

ITIL V3 Foundation Training

  • Maxpert AG - ITIL V3 Foundation training, also in Hannover. Unique selling proposition “100% Bestehensgarantie”.
  • the campus GmbH, Paderborn & Hamburg.

Control Objectives for Information and Related Technology ( CobiT )

Resources

Certification "COBIT Basic Practitioner" & "COBIT Practitioner"

Knowledge-Centered Support ( KCS )

Organisation

Experts

  • pro accessio GmbH & Co. KG - Speech “Agiles Wissensmanagement im Service” ( “Agile knowledge management in service” ) at ^2017-02-09 in Hannover

Resources

Standards und Architekturen für E-Government ( SAGA )

Datacenter Operating Manual ( "Rechenzentrums-­Betriebshandbuch", "IT-­‐Infrastrukturhandbuch"

Operating Manual according to BSI or ISO 27001

Operating Manual ( OperMa ) according to V-Modell XT

Literature

Resources

IT Management Software

Forums, Newsgroups, Communities

Technological IT Business Resources

IT Business Portals, Online-Magazines, Resources

IT Events

Resources

Forums, Newsgroups

 
en/itmanagement.html.txt · Last modified: 2018/12/09 23:14 (external edit) · []
Recent changes RSS feed Powered by PHP Valid XHTML 1.0 Valid CSS Driven by DokuWiki