[hemmerling] IT Management

Related pages:

• IT Administration.
• Network Tools 1/2.
• Operation of a Datacenter as a "Trusted Site".

• Eventbrite "i-doit".
  • The commercial “i-doit Anwenderkonferenz” 2015-09-16, 2016-09-15 in Düsseldorf.
    • Eventbrite "WE do IT. Die i-doit Anwenderkonferenz 2015", 2015-09-16 in Düsseldorf.
• The virtual online conference Cisco Engage, 2019-11-14 - 2019-11-15.

• itSMF - The IT Service Management Forum International.
• itSMF - IT Service Management Forum Deutschland e.V. Die Community für IT Service Management.
  • itSMF - IT Service Management Forum Deutschland e.V. "priSM® kommt nach Deutschland ....", 2011-06-14.
  • itSMF Hannover.
    • Xing "itSMF - Regionales Forum Niedersachsen".
    • XING "Peter Schorn", Twitter "Peter Schorn".
• The priSM Institute.

• Knowledge Management % knowledge concerns:
  1. Service catalog(es):
     1. Business service catalog ⇒ Business & IT services.
     2. Technical service catalog ⇒ Operstions & infrastructure.
  2. Record of operation & of occurencies.
  3. Configuration asset management.
  4. The knowledge database - Documentation & instructions.
• A service is defined by its purpose ( “Anwendungszweck” ).

• CMDB.info - “A Practical Approach to Configuration Management”.
• itprofessionalsongbook.
• BMC Software, Inc..
  • BMC Software, Inc. - german whitepapers.
• ITIL-Portal.
  • “Kostenloses ITIL Foundation Bridge Online-Seminar” #.
• PBworks "ITIL Experience Book.
  • Rolf Hemmerling "ITIL - A Framework for IT Quality Management", 2009.
  • Rolf Hemmerling "ITIL - From Trainers' Goldmine to Transparent Market - A Travel in Time", 2010.
• TechExcel, Inc. "Download".
  • “ALM Products Whitepapers”.
  • “ITSM & CRM Products Whitepapers”.

• “ITIL Lite”.
  • Book Malcolm Fry: "ITIL Lite: A Road Map to Implementing Partial or Full ITIL V3" ( Malcolm Fry: "ITIL Lite: A Road Map to Implementing Partial or Full ITIL V3" ).
  • Book Malcolm Fry: "ITIL Lite - Aligned to the ITIL 2011 editions", 2nd.edition, 2012.
  • The accompanying website The ITIL Lite Book.

• Search with search engines for “prometric testcenter <name-of-town>”.
• Prometric - “The leading global provider of comprehensive testing and assessment services”.
  • For Test Candidates → ISEB Certifications → Europe, Middle East and Africa → Europe, Middle East and Africa Telephone Numbers → Germany 0800 1839 708.
  • Prometric "Suchen Sie einen Prüfungsort in Ihrer Nähe, an dem Termine für ein bestimmtes Prüfungsprogramm angeboten werden" → “ISEB”.
  • Career Academy.com "The following Sylvan Prometric test centers offer certification exams in Germany".
  • Prometric-Testcenter bei damago - Hannover.
    • damago Hannover - Hannover.
  • DAA Hannover - Hannover.
  • Com training and services Bielefeld - Bielefeld.
  • ACON Akademie, Bielefeld.
• TÜV SÜD-Gruppe Akademie.
  • Certification TÜV SÜD-Gruppe Akademie: "ITIL® V3 Foundation APMG (ITV3F)" in Frankfurt - “Voraussetzung: Der Besuch eines ITIL Foundation Seminares bei einem akkreditierten ITIL Trainingsanbieter wird empfohlen, ist aber nicht zwingend.”.

• Maxpert AG - ITIL V3 Foundation training, also in Hannover. Unique selling proposition “100% Bestehensgarantie”.
• the campus GmbH, Paderborn & Hamburg.

• ISACA "COBIT Practitioner - Zertifizierungskonzept" → multiple choice test.
  • “COBIT Basic Practitioner (CBP)”.
  • “COBIT Practitioner (CP)”.

• human-matters AG - COBIT Training.
• Hönigsberg & Düvel Datentechnik, Gifhorn - COBIT Training.
• apo-akademie OHG / Niederlassung Hamburg, Hamburg - COBIT Training.

• Consortium for Service Innovation.

• pro accessio GmbH & Co. KG - Speech “Agiles Wissensmanagement im Service” ( “Agile knowledge management in service” ) at ^2017-02-09 in Hannover

• I was told by experts: The special idea of KCS is to collect and safe the knowledge during the service process, instead of afterwards.
• EN.Wikipedia "Knowledge-Centered Support".

• IT-Beauftragte der Bundesregierung "Standards und Architekturen für E-Government ( SAGA )".

• See Security.

• Universität Bremen, Studiengang Informatik, FB 3 "GDPA: Graphical Development Process Assistant".
  • Universität Bremen, Studiengang Informatik, FB 3 "V-Model Official Homepage by IABG. 8 Document Schemas: Overview" - “Operator Manual ( OperMa ) - Betriebshandbuch ( BetrHb ).
    • Universität Bremen, Studiengang Informatik, FB 3 "V-Model Official Homepage by IABG. 8.2.10.3 Informationen zum Betriebshandbuch (BetrHb)".

• Book Manuela Reiss, Georg Reiss "Praxisbuch IT-Dokumentation. Betriebshandbuch, Systemdokumentation und Notfallhandbuch im Griff". According to experts, the book's quality and practical use increased very much from 1.st to 2.nd to 3rd. edition . So get the 3rd. edition!

• apo-circle Unternehmensberater. Dr. Klemme und Straehler-Pohl Partnerschaftsgesellschaft "Beratungsprodukte" - “RZ-Betriebshandbuch (geeignet für BSI- oder ISO 27001-Zertifizierung)” ( PDF ).
  • Betriebshandbuch in BSI-Standardausführung ( PDF ) - Short description of the contents of an datacenter operating manual.
• DE.Wikipedia "Betriebshandbuch" - ”'IT-Betriebshandbuch' in der IT. Es gab hierzu eine Definition im V-Modell: BetrHb. Diese ist in der aktuellen Version nicht mehr enthalten, so dass es keine verbindliche Definition dazu gibt”.

• See Network Tools.
• See Content Management Systems ( CMS ).
• The commercial IT architecture management and service management tool BOC AG "ADOit" for WinXP.
  • The free IT architecture management and service management tool BOC AG "ADOit:CE - The free EA tool", BOC AG "ADOit:CE - The free EA tool", Download for WinXP.
  • BOC AG "EA Poster" ( PDF ).
• The OpenSource “CMDBuild” by “Tecnoteca srl”:
  • YouTube "tecnotecatv".
  • issuu "Tecnoteca srl" - Manuals.
    • English CMDBuild Workflow Manual: “With the 2.0 release we revised the workflow system,... In order to simplify the writing we decided to provide a different definition modality of the automatic activities, supporting the scriptwriting and excluding the use of 'tools', available in the previoius version of CMDBuild. The scripts can be written in the BeanShell, Groovy or Javascript language and can use API functions provided for the definition of automatisms (manipulation of process variables, card creation and relations in CMDB, e-mail sending, report creation, etc).
  • Googleplay "Tecnoteca srl".
  • Tecnoteca srl "Module E".
    • Features of CMDBuild:
      • Native SOAP web service
      • Native REST web service
  • I was told by experts, that “CMDBuild” and “openMAINT” are just compatible with the PostgreSQL database ( and not with MySQL, Microsoft SQL Server,..), as the application makes use of inheritance of table properties
  • The OpenSource CMDB Tecnoteca srl "CMDBuild", SourceForge "CMDBuild - CMDB for IT Asset Management", SourceForge "CMDBuild - CMDB for IT Asset Management".
  • Tecnoteca srl "CMDBuild MOBILE".
    • Google Play "CMDBuildMobile v1".
    • Google Play "CMDBuildMobile v2".
  • Tecnoteca.tv "CMDBuild" - Free training videos.
    • SlideShare "CMDBuild org".
    • Google+ "CMDBuild".
    • Twitter "CMDBuild, @cmdbuild".
    • Ubuntu Documentation, Ubuntu Community Help Wiki "CMDBuild".
    • EN.Wikipedia "Cmdbuild".
  • Tecnoteca srl "openMAINT", SourceForge "openMAINT", SourceForge "openMAINT - “Open source solution for the Property & Facility Management”.
    • Tecnoteca srl "openMAINT MOBILE".
      • Google Play "openMAINT v2".
    • Twitter "openMAINT, @openmaint_org".
  • “Together XPDL and BPMN Workflow Server”.
    • Archive.org "Enhydra Shark" ( - 2011-02-11 ).
    • Together Teamsolutions Co., Ltd. "Together - Professional Open Source".
      • Together Teamsolutions Co., Ltd. ( together.at ) "Together XPDL and BPMN Workflow Server" - “also known as Enhydra Shark”.
      • Code download:
        • SourceForge "JaWE - Java Workflow Editor", SourceForge "JaWE - Java Workflow Editor" - outdated.
        • SourceForge "Shark - Java Open Source XPDL Workflow", SourceForge "Shark - Java Open Source XPDL Workflow" - outdated.
        • Together Teamsolutions Co., Ltd. "Downloads" - Current downloads, select “Products GPL/TSL”.
      • Blog Kicking Tech.
        • Kicking Tech - Articles tagged with "CMDBUILD".
          • Kicking Tech "Installing Shark Workflow (TWS) for CMDBuild".
      • Reference customer Workflow EDV GmbH.
      • I was told by experts, that “Shark” is compatible with several databases :
    • CMDBuild Forum "Forum for developers (English language)", Thread "Using CMDBuild1.5 with shark".
• The OpenSource CMDB synetics Gesellschaft für Systemintegration mbH "i-doit - Open Source IT Documentation and CMDB" in PHP.
  • The commercial CMDB synetics Gesellschaft für Systemintegration mbH "i-doit pro - IT Documentation and CMDB" by synetics Gesellschaft für Systemintegration mbH - “OpenSource CMDB”, “IT-Dokumentation mit System”, “Die Erfassung und technische Dokumentation aller eingesetzten IT-Komponenten steht bei einer Lösung für die IT-Dokumentation natürlich im Vordergrund.
  • I was told by experts about the additional important useful features of the commercial version:
    • You may create own classes - a “must-have” as you are limited to the given scheme with the free OpenSource edition.
    • You may administre several mandators ( EN.Wikipedia "Multitenancy", EN.Wikipedia "Mandantenfähigkeit" ).
• The OpenSource CMDB iTop, SourceForge "top - ITSM & CMDB OpenSource"., SourceForge "top - ITSM & CMDB OpenSource".
• The commercial FrontRange Solutions USA Inc. "FrontRange ITSM Software".

• Blog Blogs - CA Community.
• CRMmanager.de - Das Customer Relationship Management Portal.
  • CRMmanager.de - Expertenforum.
• ingenieur.de "ITSM - IT Service Management, IT Infrastructure Library ( ITIL ), ISO 27001 & Control Objectives for Information and Related Technology ( COBIT )".
• internet.com - “The Network for Technology Professionals”.
  • DevX.com / internet.com eBook Library for Technology Professionals - “Your Source for IT, Developer, and Technical eBooks”.
• ITBusinessEdge.
• TechExcel Community.
• XING "IT-Koepfe".

• “Topological Query Lnguage” (TQL).
  • Google "'topological query language'".
• “CIM data model”.
  • Google "'CIM data model'".

• Business & IT - “Die Zeitschrift für den erfolgreichen Geschäftsmann - Business, IT, Wirtschaft, News, Recht, Unternehmen”.
• Netline "Free Trade Magazine Subscriptions & Technical Document Downloads".
• IT-MITTTELSTAND.

• WIWITA - Wismarer Wirtschaftsinformatik-Tage.
• FCS Consulting GmbH.
  • The commercial online service FCS Consulting GmbH "ToolXpert".

• Blog ITIL-Blog zu ITIL, ISO 20000 & COBIT & Facebook "Glenfis.AG" by Glenfis AG.
• EN.Wikipedia "Security information and event management" ( SIEM ) = Security information management ( SIM ) + security event manager ( SEM ).

• CMDBuild Forum in italian language.
  • CMDBuild Forum "Forum for developers (English language)".
• LinkedIn:
  • LinkedIn "ADOit - Enterprise Architecture Community".
  • LinkedIn "CMDBuild network", LinkedIn "openMAINT network".